Returns & Exchanges
Creality 3D Factory Direct Official Online Store! 1 Year Warranty + Return within 30 days!
Returns & Exchanges

All product is free shipping!

We’re bummed if you're not 100% satisfied with the items you received, we gladly accept returns within 30 days of receipt for printers,  the extruder kit within 3 months replace and 1-year warranty for all major parts which include mainboard, motor, screen display, and hotbed.

We will provide lifetime tech support, please feel free to contact us!


We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 7-15 business days from the date that it is placed.


Confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.



Takes 3-5 business days for us to process your order. Please note that this does not include holidays and weekends.


Shipment takes 7-15 business days to arrive, please refer to the table below for various shipping times to international destinations

* Shipping time is estimated and commences from the date of shipping, rather than the date of the order, and can take longer than expected date due to an invalid address, customs clearance procedures or other causes.

* Please submit a ticket within 1 month of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.

Log in to your account and confirm receipt.

Note: Orders shipped to the remote area cannot be delivered via express.