Creality3D Online Store Shipping and Custom Clearance

Creality3D® Direct Official Original Online Store! In stock and free shipping! 1-year warranty + return within 30 days!
 
Shipping info

All product is free shipping!

* Please note:

  • All the printers(Excluding accessories) shipping from China might cause tariffs, please know well about your country's laws, all the products Creality3D selling default FOB trading terms, the buyers will take responsibility on all kinds of tax in their country. Shipping from the local state has no import tariffs required.
  • Most parts will ship from China while few accessories will send from overseas, please aware! We have the oversea warehouse for most printers, but few don't. Regarding the printer shipping from China, we will use DHL, UPS, FEDEX, EMS and etc, if you have any special in shipping method, please contact us by online chat or email us.
  • Preparation for delivery (quality checks, packing, paperwork, etc.) usually takes 3-7 business days and is NOT included in the overall "shipping time".
  • All packages have specific tracking information.
  • You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into "My Account". Click on " My Order " to review your order status and/or obtain a tracking number.
  • *Customers, please have to know the import laws before ordering,
    FREE SHIPPING DOES NOT INCLUDE YOUR COUNTRY'S IMPORT TAX, CHECK BEFORE ORDERING! 

 

COUNTRY

Creality3D Printer
Ship Time
(business days)

Creality3D Accessories
Ship Time
(business days)
USA

FREE ship from USA
4-12

FREE ship from China
10-25
United Kingdom FREE ship from UK
4-12
FREE ship from China
10-25
Australia FREE ship from AU
4-12
FREE ship from China
10-25
New Zealand FREE ship from China
4-12
FREE ship from China
10-25
Europe: Aland Islands | Armenia | Austria | Belarus | Belgium | Bouvet Island | Bulgaria | Croatia | Cyprus | Czech Republic | Denmark | Estonia | Faroe Islands | Finland | France | Georgia | Germany | Gibraltar | Greece | Greenland | Guadeloupe | Guernsey | Holy See | Hungary | Iceland | Ireland | Isle Of Man | Italy | Jersey | Kosovo | Latvia | Liechtenstein | Lithuania | Luxembourg | Macedonia | Mayotte | Moldova, Republic of | Monaco | Montenegro | Netherlands | Poland | Portugal | Reunion | Romania | San Marino | Serbia | Slovakia | Slovenia | Spain | Svalbard And Jan Mayen | Sweden | Turkey | Ukraine and other European countries FREE ship from Belgium | Germany | Czech Republic
4-12
FREE ship from China
10-25
Swizerland | Norway FREE ship from China
7-12
FREE ship from China
10-25
Canada FREE ship from China
7-15
FREE ship from China
10-25
Russia FREE ship from Russia
12-30
FREE ship from China
10-25
Asia:China | Hong Kong | India | Indonesia | Iran | Iraq | Japan | Macao | Malaysia | Russia | Singapore | South Korea | Taiwan | Thailand FREE ship from China
5-15
FREE ship from China
10-25
South Africa Free Ship from China
9-20
FREE ship from China
10-25
Other Countries Free Ship from
Overseas Warehouse or China
FREE ship from China
10-25

Verification


A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
 

FAQ:

1. Whether global free shipping or not?

Answer: It is not global free shipping .due to Express company's different charge standard in different countries, so we provide part of country free shipping.
 

2. Why do I need to pay for remote area fees?

Answer: Due to Express company (DHL, FedEx, UPS, EMS, etc.) delimit different areas as remote area based their standard. So we do not know whether your address is a remote area before we get your address information . so, if your address is the remote area, need to pay remote area fees.
 

3. Why my order always does not have detailed tracking information? 

Answer: after you finished payment, we need 1-3 days to handle the order, then send it to Express company. Express company needs check and records, then arrange delivery . as standard, it needs 3-5 days update first tracking information . if there is no information within 7-10 days. Please contact the buyer servicer.
 

4. Why do I need to pay tax for our local Express or local customs?

Answer: if your local Express company charge your money, please ask them why charging fee . and for what ?  it is crucial for the buyer.

About customs charging fees. Nobody can control, every country customs has different Import and export tariff systems, so if you want to avoid customs fee, please tell our service your request. we will do as your request.
 

5. How many days will I receive my printer?

Answer: usually, after update the first tracking information, it needs 5-15 days.
 

About packing:

1, Modular packaging, all 3d printer parts are in a box, scientific packaging design, each piece carefully protected to ensure safe arrival.
 

About feedback:

1, If you are satisfied with 3d printer kits, please leave a positive feedback to us. Thanks in advance!

2. If you are not happy for any reason, please contact us at service@creality3d.cn before leaving feedback, we will work with you to help you solve any problem until you are satisfied.